Glow Responsible Disclosure Policy
We take the security of our systems seriously, and we value the security community. The responsible disclosure of security vulnerabilities helps us ensure the security and privacy of our users.
We require that all researchers:
- Make every effort to avoid privacy violations, degradation of user experience, disruption to production systems, and destruction of data during security testing;
- Perform research only within the scope set out below;
- Use the identified communication channels to report vulnerability information to us; and
- Keep information about any vulnerabilities you’ve discovered confidential between yourself and Glow until we’ve had 90 days to resolve the issue.
If you follow these guidelines when reporting an issue to us, we commit to:
- Not pursue or support any legal action related to your research;
- Work with you to understand and resolve the issue quickly, including an initial confirmation of your report within 72 hours of submission;
- Recognize your contribution on our Security Researcher Acknowledgements, if you are the first to report the issue and we make a code or configuration change based on the issue.
Vulnerability Categories We Encourage
We are primarily interested in hearing about the following vulnerability categories:
- Authentication or Authorization related issues
- Data Exposure
- SQL Injection
- Remote Code Execution
- Cross Site Scripting (XSS)
- Cross Site Request Forgery (CSRF)
Out of scope
In the interest of the safety of our users, staff, the Internet at large and you as a security researcher, the following test types are excluded from scope:
- Findings from physical testing such as office access (e.g. open doors, tailgating)
- Findings derived primarily from social engineering (e.g. phishing, vishing)
- UI and UX bugs and spelling mistakes
- Network level Denial of Service (DoS/DDoS) vulnerabilities
Things we do not want to receive:
- Personally identifiable information (PII)
- Credit card holder data
How to report a security vulnerability?
If you believe you’ve found a security vulnerability in one of our products please send it to us by emailing email@example.com. Please include the following details with your report:
- Description of the location and potential impact of the vulnerability;
- A detailed description of the steps required to reproduce the vulnerability; and
- Your name/handle and a link for recognition in our Security Research Acknowledgements.
If you’d like to encrypt the information, please use our PGP Key,
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Security Researcher Acknowledgements
Glow security team would like to thank the following individuals and organizations who have made glowing.com safer by responsibly disclosing security issues.